Welcome to El Esraa Store

1. Introduction

Welcome to El Esraa. This Privacy Policy outlines how we collect, use, and protect your personal information.

2. Information We Collect

We collect the following personal data when you interact with our website:

  • Personal Information: Name, email address, phone number, and shipping address.
  • Payment Information: Payment details, including credit/debit card information, processed via Paymob.
  • Order Information: Order details, including product selection, quantity, and shipping method.
  • Device Information: Information about your device, including IP address, browser type, and operating system.

3. Purpose of Data Collection

We collect your personal information to:

  • Process and fulfill your orders.
  • Improve our website and services.
  • Provide customer support.
  • Send you marketing and promotional materials.
  • Comply with legal obligations.

4. Sharing of Data

We share your personal data with the following third parties for specific purposes:

  • Payment Processing: We process your payment information through Paymob.
  • Google and Facebook (Meta): For targeted advertising and marketing purposes.

5. User Consent and Control

We obtain your consent for collecting and processing your personal data during the signup process via a checkbox. You have the right to withdraw consent at any time by updating your preferences through your profile page on our website.

6. Access, Modification, and Deletion of Data

You have the right to access, modify, or delete your personal data. You can do this by logging into your account and accessing your profile page on our website.

7. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Security of Data

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or modification.

  • Data Encryption: Your personal information is encrypted during transmission.
  • Access Restrictions: We restrict access to your personal data to authorized personnel only.
  • JWT Tokens: For secure user authentication and session management.
  • Supabase Row-Level Security (RLS): To ensure that access to your data is restricted to authorized personnel only.

9. International Transfer of Data

We do not transfer your personal data outside of your country of residence

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and analyze website usage. You can manage your cookie preferences in your browser settings.

11. Your Rights

You have the right to:

  • Access your personal data.
  • Update or correct your personal data.
  • Delete your personal data.
  • The right to lodge a complaint with the relevant supervisory authority.

12. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at abdohegazy100@gmail.com